Once notices have been approved for distribution, Optime Administration will quickly and accurately deliver all required paperwork to the class. Optime Administration has the ability to design custom envelopes that clearly identify the nature of the mailing to reduce the instances of class members not opening the correspondence due to assumptions that it is junk mail. We also monitor and investigate any returned undeliverable pieces of mail. This allows Optime Administration to help ensure the highest possible response rate for your settlement.
Optime Administration can create and manage lawsuit websites tailored to law firm specifications. Optime Administration also offers the option of secure online ‘Opt-In’ or ‘Claim’ submissions for the convenience of attorneys as well as potential claimants. Providing the option of online submissions in the mobile era gives law firms the ability to reach those hard to reach potential class members creating the maximum claim rate for any lawsuit.
Optime Administration appreciates the tight deadlines for filing CAFA notices. We are equipped to handle the entire process in a fast and organized manner. We can assist client firms in quickly determining claim amounts and the geographic area of a large class. Optime Administration will notify each federal and state official within the allowable time frame. We also provide client firms with reports and delivery confirmations.
Optime Administration is able to effectively and efficiently manage your data. Settlements involving outdated mailing addresses are all investigated and updated. Our staff also has hundreds of hours of experience computing complicated damage calculations. Optime Administration can also consult on cases in which the settlement is not explicit in the exact method of distributing funds. We can help you determine the best calculation to determine that all funds are distributed in a fair and equitable manner. Optime Administration will also provide you with copies of any revised or calculated data in a comprehensive and easy to read format before it is used for the administration of a settlement.
Optime Administration is pleased to offer a free consultation regarding your upcoming settlement. We believe each settlement is unique and that there are multiple solutions to expedite and organize the administration process. Optime Administration will construct a tailored package to best fit your needs and budget.
Class member customer service is the cornerstone of Optime Administration’s mission to professionally administer class action settlements. We understand the importance of client relations and we appreciate that the interactions we have with class members is a representation of our client firm. We answer each and every class member question or concern with promptness and the upmost professionalism. We also provide class members with toll free phone numbers and email addresses so that each member can contact us quickly in a method of his or her convenience. Similar to claims processing, Optime Administration will provide the client firm with periodic reports of class member interaction. The parameters of this report, including the frequency and detail can be set by the client firm.
Optime Administration can also handle the management of fund distribution and tax reporting. The checks will be monitored to ensure proper delivery and security. We will also handle the stop payment and reissuance of checks, as well as cancelling expired checks. Optime Administration presents a status report of the payments to the client firm on a daily or weekly basis. Optime will manage the reconciliation process of the settlement funds, complete additional distributions to the class, and or handle the Cy Pres process for the client firm. Optime Administration is also equipped to provide class members with the appropriate tax documents either at the time of distribution or in January of the following year. We also ensure that all appropriate documents for the settlement are filed completely and accurately with the Internal Revenue Service as well as any State tax authorities
Claim processing is one of the most important tasks in the proper administration of a settlement. Optime Administration's custom built databases and organizational principles allow us to be a leader in accurately tracking and reporting of class member response and participation. Optime Administration also generates custom reports for its clients with information about the response rates. The reports can be as periodic and detailed as the client firm prefers.